At capsule.revenuediscovery.com, we are committed to providing our customers with high-quality eBooks and a seamless reading experience. We understand that sometimes purchases may not meet your expectations, and we have a refund policy in place to address these situations.
Eligibility for Refunds
- Technical Issues: If you experience any technical issues that prevent you from accessing or reading the eBook, we will provide a full refund. Please contact our support team within 7 days of your purchase with details of the issue.
- Incorrect Purchase: If you accidentally purchased the wrong eBook, please notify us within 48 hours of the purchase. We will review your request and, if eligible, process a refund or exchange for the correct eBook.
- Duplicate Purchase: If you accidentally purchased the same eBook more than once, please contact us within 7 days. We will verify the duplicate purchase and issue a refund for the additional charges.
- Content Issues: If the eBook content is significantly different from the description provided on our website, please contact us within 14 days of the purchase. We will review your claim and, if valid, provide a refund.
Non-Refundable Situations
- Change of Mind: We do not offer refunds if you simply change your mind after purchasing an eBook.
- Partially Read or Downloaded eBooks: Refunds will not be issued for eBooks that have been partially read or downloaded.
- Discounted or Promotional eBooks: eBooks purchased at a discounted price or as part of a promotion are not eligible for refunds.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at hello@my.onpayz.com with your order number and a detailed explanation of the issue.
- Our team will review your request and may ask for additional information if needed.
- If your refund request is approved, we will process the refund to your original method of payment within 5-7 business days.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at [support email] or [phone number]. Our support team is available [support hours] to assist you.
Thank you for choosing [Your Website Name]. We appreciate your business and strive to ensure your satisfaction with every purchase